As of July 1st, 2016, 360 Performance Circle has become
Kaizen Online, a part of Kaizen Institute

KI

Frequently Asked Questions


A:

Yes, for our enterprise customers (i.e. multiple site customers).  


A:

That depends.  Generally speaking, it is best to watch the series in numerical order.  However, there are situations where we would recommend that an organization watch the videos out of order. For example, if your organization just launched a 5S program, jumping straight to the videos on 5S would be quite appropriate.  


A:

Because it's so much more efficient and convenient--for you!  It's on-demand access, anytime, anywhere you have a reasonable internet connection.  On your desktop, laptop, tablet, or mobile phone.  Consider this:  You have 20 people you want to train.  With DVDs, you can either gather your staff in a classroom to show the video, or you have to deliver the DVDs, collect them, deliver them, collect them, etc., until everyone has seen each one.  Since our lean video series has 40+ episodes, that is a lot of disk management!  With an online subscription, you could gather seven people for a meeting and show a video.  The other 13 can watch it on-demand at their work stations or wherever they like.Most importantly, coming in 2014, you'll be able to track students to see if they have actually watched a video, and passed the quiz you have the option of requiring they take.  Additionally, as new videos are added to a series,  as part of your subscription you automatically have access to them.


A:

Several.  There has been a resurgence in interest in team-based employee problem solving activities, e.g. quality circles, productivity improvement teams, employee involvement groups, etc..  They go by many names, but follow the process originally designed by Dr. Karou Ishikawa.  We'll be releasing updated training materials for this subject matter in 2014.  ISO 9000:2015 is now in it's pre-release state, and we have already been asked how we can support the new standard through our training resources.  And with magic.  How?  We are currently scripting a series of over 100 videos featuring renowned magician Tom Ogden, each about three minutes in length, on a wide variety of industry topics:  Quality, lean, customer service, safety, teamwork, resolving conflict, innovation, etc.  The purpose of each video is, in just three minutes, show why a topic is important, and do it in an entertaining way with magic.  The videos are intended to be used at the beginning of a meeting or training session that will cover that particular topic.  Once you have everyone's attention, there's no question that your meeting will be much more productive.  


A:

No.  They are recorded in high definition, and the size of the files is substantial.  The files are optimized for playing in real-time streaming over the web.  However, the reality of video streaming is that it is an effective way to control configuration management, updates, and changes.   


A:

Yes!  For some organizations, this is an ideal solution to their training efforts.  We use your employees, your facilities, your problems. After your employees watch the video they will think it was designed especially for them.   


A:

We provide an extensive array of in-house consulting and training services.  For many organizations, having this personalized approach to their lean and quality initiatives is invaluable to their programs' success.  


A:

Yes, we have an enterprise program for subscriptions.  There are substantial discounts if you purchase a license that covers multiple sites.  


A:

We offer a site subscription model, not an individual person subscription model.  An unlimited number of people can use the site subscription as long as they are all part of the same site.  


A:

Our training materials are designed for a variety of industries.  In cases where a particular course or series is designed for a specific industry or industries, it will be clearly indicated.  However, most of our courseware is for all industry, which could be service industry, manufacturing industry, aviation industry, etc.  


A:

It is!  But, it's just not ready for shipment.  The entire series has been carefully scripted based on latest information and we are right in the middle of production of the remaining episodes.  


A:

This is a license that is attached to a specific physical location.  It could be a building, a plant, a hospital, a division, etc.  A generally helpful guideline is that a site can have a fence put around it.  Although this is not a hard and fast rule, it the most effective way of looking at the definition of site for our purposes.  


A:

We keep it very simple.  Each license for our videos is for a "site."  A site is defined as a single location, campus, or facility, whether there are 5 or 500 people.  


A:

We provide training products in video and print format for a variety of industries. Our focus is on-demand video streaming via a paid subscription model.  Our company has its roots in industry journalism, covering the quality field.  We continued to see the terrific need for more efficient training methods that are appropriate for today's organizations and their employees, so we used that insight to create 360 Performance Circle.  You will continue to see new products and services added on a regular basis.