QD Knowledge Guides: Eight Steps to Team Problem Solving
Eight Steps to Team Problem Solving
No matter your company, no matter what product you make or what service you provide, problems happen. And when they do, they must be solved in the most efficient and cost-effective means possible.
You can try to solve problems on your own, but creating a team to solve problems increases the likelihood that an effective solution will be reached. Using the combined brainpower of all the team members will probably accomplish more than each member working alone. By including people with special knowledge or expertise, the team can make more accurate assessments of the problem. And teams tend to discover more potential solutions than people working alone.
A team should follow a distinct, logical, and step-by-step problem-solving process, such as the eight-step process described in this guide. A facilitator or group coordinator can help with the process. The team can also use the organization’s resources to help solve the chosen problem.
This knowledge guide describes the eight steps and includes useful links to other resources that may help the problem-solving process. The eight steps are: