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Episode 02
The Lean Culture and Business Practices / ISO Clause Relationship
Create synergy between a culture of quality and a culture of lean

This video is part 2 of 3 of the set: The Value of Integrating Lean and an ISO Based Quality Management System

Video Length:
30 min

A Business Management System will only be effective, if true, deep cultural changes are developed and deployed. The positive results of deploying improvement tools will only survive briefly without a change in the culture of the company first.


  • Introduction  (2:42 min)
  • "Continuous" vs. "continual" improvement  (1:48 min)
  • A continuous improvement culture  (1:00 min)
  • The supervisor  (7:41 min)
  • What is lean?  (12:00 min)
  • Non-blame environment  (4:31 min)
  • Summary  (0:55 min)

Target Audience


  • Primary: Top management
  • Secondary: Middle management

"Strive not to be a success, but rather to be of value. "
– Albert Einstein