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Episode 09
TWI: The Missing Link in Lean
Japan made lean famous, but it's foundation was created in the U.S.A. in the 1940's

This video is part 1 of 3 of the set:  Ensuring Job Competency Through Training Within Industry

Video Length:
37 min

“Poor training” is often the reason cited on a corrective action as the root cause  of a defective product or service, and yet, we know this is not a true root cause.  We also know the importance of standardized work, yet how often do we standardize training processes?  Learn the importance of doing so and the origins and scope of Training Within Industry … the foundation of lean.   

This video was recorded in a classroom in order illustrate certain points best made through instructor / student interaction.  


(Set in a Classroom Environment)

  • Introduction  (2:06 min)
  • Root causes of “poor training”  (1:48 min)
  • The need for standardization in training  (8:40 min)
  • Job Instruction (JI) Job Methods (JM) and Job Relations (JR)  (4:43 min)
  • History of Training Within Industry  (1:16 min)
  • Why TWI died in the US  (8:51 min)
  • TWI and democratic principles  (1:37 min)
  • The standardized training process  (8:36 min)

Target Audience

  • Primary:  Top and Middle  Management 
  • Secondary: Supervisors, Team Leaders
"Strive not to be a success, but rather to be of value. "
– Albert Einstein