As of July 1st, 2016, 360 Performance Circle has become
Kaizen Online, a part of Kaizen Institute



Episode 10
Job Instructions (JI)
Standardize a respectful training process to ensure workforce competency

This video is part 2 of 3 of the set:  Ensuring Job Competency Through Training Within Industry

Video Length:
42 min

Ensuring employee competency is something we all realize we should do and it is also a requirement of any ISO based Quality Management System yet we seldom do a good job with it.  Learn specifically how TWI Job Instructions (JI) will overcome the root causes of “poor training” in this TWI JI Overview.  

This video was recorded in a classroom in order to illustrate certain points best made through instructor / student interaction. 


  • Introduction  (3:06 min)
  • How to overcome the root causes of poor training  (8:05 min)
  • Typical poor training methods  (7:56 min)
  • What proper job instruction looks like  (13:39 min)
  • Five two-hour training sessions  (2:49 min)
  • Four step training process  (7:13 min)

Target Audience

  • Primary:  Supervisors and Team Leaders, Quality Managers, Lean Leaders
  • Secondary:  Top Management
"Strive not to be a success, but rather to be of value. "
– Albert Einstein