As of July 1st, 2016, 360 Performance Circle has become
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Metaphors in Magic—The Business Casual Collection
Make the point more memorable with magic!
Episode 03
Customer Focus is magic (B)
Everyone has to "own" their part of the entire customer experience
Video Length:
03:00 min

Entertain and teach at the same time

Wake up your next team gathering, training session, staff or safety meeting in a thought-provoking, entertaining, and magical way.  See the entire set of topics!

Performed by Tom Ogden, magician to corporations, celebrities, and heads of state, these videos teach principles of business using magic as a vivid and unforgetable metaphor.  

About this episode

There’s an old saying: "The customer is always right." But there are compelling reasons for organizations to reconsider what this really means in today's environment. Savvy customers today don't necessarily have to be "right" but they do need to get exactly what they want when they want it, and if you can't deliver, you can bet there will be a competitor somewhere in the world who can… and will. 


The performers in this set of episodes are dressed in business casual attire, with dress pants, open collar shirt, and sportcoat.  

"Strive not to be a success, but rather to be of value. "
– Albert Einstein